Path Found
Path Found is the podcast for anyone who’s ever asked, “What now?”
This show explores the real, messy, and inspiring journeys people take to find fulfilling work—and themselves. From pivots and side hustles to mentorship and major career changes, Path Found reveals what college never taught and counselors never said.
Path Found
A Sports Kid Who Found His Way Back to the Field
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William Combs always assumed he'd run his own business. He just didn't know it would be a Subway franchise in Orange County. In this conversation, William traces his path from a kid who scraped by as a B student, through Cal Poly Pomona's hotel and restaurant management program, into management roles at Islands and Jamba Juice, and eventually into a multi-year stint as a Subway business consultant that flipped a switch: "I can do this... I wish I was sitting on that other side of the table."
William talks candidly about the rocky first year of ownership (he was naive about the avalanche of costs that come with running a store), the slow grind toward profitability, and the deliberate choice not to let the business consume his life. He also opens up about his regrets, like skipping college job fairs, staying closed-minded about other paths, and what he'd tell a 20-year-old trying to figure it all out. Now semi-retired and working as a youth and high school sports official, William reflects on confidence, balance, and the value of not rushing big decisions.
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Don't be closed-minded. Don't look at an opportunity and say, Oh my gosh, I can never do that. That was me. That was me for part, you know, from in high school and then in college. I would shut myself off and say, Oh my gosh, I can't do that. I just lack confidence. Have confidence and keep an open mind because you never know what's going to fall into your lap. And if it falls into your lap and after two years you're not happy, get out. Don't stick with something because you're going to just stick with it.
SPEAKER_01Hi everyone and welcome to Pathfound, the podcast about the real, messy, unexpected journeys that lead us to the work we love. I'm Monica Argandonia, and every week I talk with someone whose story proves there's no single right way to build a meaningful life. My guest today is someone I actually went to elementary school with, though today marks the first time we've seen each other in 16 years, and catching up with him made me realize how much you can learn about a person from the path they chose and the ones they didn't. William Combs will tell you he was never a great student. Sports were his world, and business was something of a fallback. But here's what's interesting. Looking back now, he thinks he might have thrived as a detective or working for the FBI. That curiosity, that instinct for reading people and situations, it was always there. He just didn't get a chance to explore it. But what he did know is he wanted to be his own boss. And once he set his sights on that, he stuck with it. Through a first year that hit harder than he expected, through the slow grind of learning the numbers and legalities, through all the growing pains that nobody warns you about. He didn't quit when it got hard. And he didn't let success push him into overextending either. And that passion for sports that followed him his whole life, he found a way to keep it, out on the field, doing what he loves several times a week. William's story is one of staying the course, knowing your limits, and building a life that actually fits you. Let's get started. William, I am so happy to have you here with me today. I will give a little bit of background. We have known each other for a very long time, though I haven't seen you in 16 years.
SPEAKER_00Yep, that's correct.
SPEAKER_01Went to elementary school together.
SPEAKER_00We did.
SPEAKER_01So I already know a little bit about what you were like in school and growing up, but I'm gonna ask anyway. Sure. What were you like as a kid?
SPEAKER_00I would say my energy was a little bit out of control for the most part, into sports and not much into school, but had to work hard to get by in school. I think I had a pretty outgoing personality, and people like me even though I irritated them from time to time. I think that's how that would sum me up.
SPEAKER_01Were you a good student?
SPEAKER_00I worked hard to be a B student.
SPEAKER_01Okay.
SPEAKER_00It didn't come easy, and I was a little lazy and a little procrastinating, but I did make it through to probably a solid B student. So yeah.
SPEAKER_01So then what happens in high school?
SPEAKER_00So high school, same thing. I didn't apply myself, just in sports, playing sports was where my life revolved. And so as a high school, I went into high school and had some challenges with just getting projects turned in or assignments or studying correctly. And so I was always behind the curve and made it through. I didn't challenge myself enough, and I just settled, I settled for just the average grades, unfortunately.
SPEAKER_01Did you know what you wanted to do? Did you was college on?
SPEAKER_00Definitely going to college. Yeah. That was a path that was 100% ingrained in us. And so, but as I was in high school, I thought my friends were going to Berkeley or UCLA or Georgetown. I'm thinking, I'm not going to any of these schools. So my path started at Pasadena City College after high school. Had to go there for a year because I didn't apply myself in high school. And that's okay. So I did Pasadena City College for a year before transferring out to Cal Poly Pomona.
SPEAKER_01What'd you major in?
SPEAKER_00The hotel restaurant management program at Cal Poly Pomona was my major. In my head, I always thought I can be my own boss. I can have a business. But that was always that wasn't the price, that wasn't 19 years old. I'm not going to be, that's not going to happen. And so I was in the restaurant business as a bartender and server. And so going into school, I thought this is going to be, it's going to give me some business, real good business foundation. But then with the focus in the restaurant and hotel, but I mean the hotel industry wasn't my, wasn't going to be my direction. It was going to be restaurants. And that's why I chose that as a major.
SPEAKER_01So you liked the major then?
SPEAKER_00I really enjoyed it. Yeah. I the program there is top notch from, you know, when you look around, like you know, an LV has a really great program, and then you go across the country. But for California, Cal Poly Pomona has a really excellent reputation for their hotel restaurant management program. The faculty was great, definitely found my path. You get in a group for two years and you stay with those students, and it was just an amazing, you know, learning every about everyone's what their goals were and what they were at school about. And I had a very good experience.
SPEAKER_01Nice.
SPEAKER_00Yeah.
SPEAKER_01So what did you do after?
SPEAKER_00So as I graduated, I went to into Islands, a restaurant as management. And that was my first real job after college. I'd been working at Islands, and then I went right into the management program. And you know, they assigned me at different stores. I worked my way up from assistant manager to assistant general manager. And I went from probably seven or eight stores throughout Southern California in the islands family.
SPEAKER_01Did you like it?
SPEAKER_00I liked it a lot at the beginning. I did not like it as about a year into it. The employees had their own agenda. The hours were really difficult because you weren't on a set, it wasn't a okay, you have an eight-hour shift. Some days was nine, ten, eleven hours, and you know, then you had to go in on some days when the manager would call out. So no, after a while, I said, I this is not. I like the day-to-day, the busyness, the kitchen, the customers. I like that part. But when it was time to you know, sit down and say, Am I happy? I wasn't happy. And that that's that was about easily after about a year and a half. I started realizing, no, I need to find something else.
SPEAKER_01So what did you do?
SPEAKER_00So then I started looking for a job, and then I went into working for Jamba Juice. Jamba Juice was opening restaurants, and they were gonna open a store in Brea, and that's what I was hired for as the general manager of the store in Brea and opened a brand new store, and that was exciting. Starting from the ground up, and my enthusiasm level just took off in that role and had a great time. Ended up at a couple other locations and really had a lot of flexibility. The good people, they were based out of San Francisco. So I had business trips up to San Francisco, which I had never experienced before, had a really solid experience with Jamba Juice. Then that started to slowly wane because at a point I always knew, okay, after working for two different companies, I want to be my own boss. What direction can I do to become my own boss as a business owner? And so that's where my mindset started to go.
SPEAKER_01How long were you at Jamba Juice?
SPEAKER_00I was at Jamba Juice for over three years.
SPEAKER_01Okay.
SPEAKER_00Yeah, so over three years. And that took me into the early 2000s, maybe 2001. Yeah.
SPEAKER_01So you're thinking your own business.
SPEAKER_00Yep.
SPEAKER_01How are you thinking I'm gonna open my own restaurant?
SPEAKER_00Or that was always on the back of my mind. How can I, what kind of food? Where what where's the location? Am I gonna stay, you know, local? How much money do I need to get started? All that had to play into it. And as I was always thinking about that, I started looking for a new job. And then the the new job took me to Subway, which is the development agent in Los Angeles County. So I wasn't, so that job basically turned in as a business consultant. You become a business consultant, and then you go out and start working with owners who have their stores, making sure that you support them and what they need, but also your the standards that Subway has, you have to make sure that the stores are running with those standards from food to the decor to the all the equipment. Everything has to be consistent. And so that that's where it comes into a business consultant. Was a little bit of uh there wasn't a lot of like, okay, let's sit down and what can we do to really increase your sales or try to have local marketing. There was, but a lot of owners they had a lot of pushback because they've struggled, some some struggle with the finances from month to month. And they just want to focus on, well, I just want to focus on within the store within the four walls right now. And I say, oh, well, we look at different, you know, advertising at schools and whatnot locally. But so that as I was talking to them, I'm for wait a minute, I can do this, what they're doing. I and I have my ideas. And so I was thinking, I wish I was I was sitting on that other side of the table. And so that really pushed me towards, no, I can do this. And after about two and a half years, then I transitioned from business consultant. I interviewed as a for the franchise with the people I worked with, my supervisor, my bosses, and I was approved. And then I just basically transitioned from business consultant into the franchisee and found a store to buy and purchased a store. And then that started me off.
SPEAKER_01So, how does that work as a franchise? You have to get approved?
SPEAKER_00You have to get approved. Yep. So they, you know, they want to know your finances. It's very affordable, but you still need to have money in the bank. That was one thing. They there's gonna let you, you know, go on credit. You need to have so you have to show a little financial stability, and then they interview you and you have your business plan. I put together a business plan of just things that involved yeah, I couldn't, I couldn't have I didn't have the store location yet, so I just had to be general with this is what I'm gonna do with the local schools, with the market. There's hospitals that I can work with, catering, and you just put that kind of things in there and you and I hope that it worked out, and it did.
SPEAKER_01And so then once they approve you, you then still have to find a an already built store to buy?
SPEAKER_00You have two options. Okay. Yeah. And it's like buying a house. Do you want to buy an existing house? Okay. What city is it? I mean, okay, I don't know. This house is for sale, or do I want to build a brand new store from the ground up? So when you buy an existing store, you there's history, there's sales, there's a there's trend, and you get a three-year plan. You can say, here's the sales for three years. You know exactly what you're getting into because here is those are the raw numbers. When you build a new store, there's a lot of risk. It's a lot more less expensive to build a new store.
SPEAKER_01Okay.
SPEAKER_00Because when you buy a new store, the owner is selling his sales. He's saying, Here's what our sales are every year, and I'm gonna set my price based on my sales that you're gonna pay. So it could be, you know, sometimes it could be $150,000 or $200,000 difference of buying a new store. I mean, buying an existing store or building a new store. But after talking to a couple franchisees that I had consulted with, they advised, they said, I think it's better for you to get to buy an existing store. That was their advice. And I went because I some of them, the owners had been there, you know, eight, 10, 15 years. I trusted them.
SPEAKER_01Was it Subway just because that was there in front of you and you had worked as a consultant, or did you even consider it?
SPEAKER_00I didn't consider anything else. Uh it was right in front of me. I had a comfort to what I was doing. It was affordable too. I mean, there are other franchises that you can get into that are a lot more expensive. So that was a very affordable entry point, entry price. And I wanted to do restaurants as opposed to, you know, there's other franchises that we can get into, but I I wasn't comfortable with that. And so I didn't look at any other franchise, I just said this is what I want to do, and I'm comfortable. And with that comfort and that experience I had for the couple years, I just said I just I went for it.
SPEAKER_01And so when was this first purchase?
SPEAKER_00First purchase was 2004.
SPEAKER_01So you were 34. So 34, you are now a business owner.
SPEAKER_00Correct.
SPEAKER_01One subway.
SPEAKER_00Correct.
SPEAKER_01And how did that go?
SPEAKER_00So it was not as smooth for the first year as I thought it was gonna be. I thought I didn't have an ego, or I wasn't coming in there with this huge, I'm gonna do it, this is gonna be successful. I'm you know, I think what I want to try to do was just have an even balance of expectations and confidence. As the costs come in every week and every month, is you know, tax permits and sales tax, and just your electric bill every month, and then payroll, and then you're looking at the food you're bringing in, and then you get bills from this from LA County, just you know, waste and disposable. I mean, all this stuff started coming. I wasn't really that. That was where I was naive. I didn't expect that. And I just thought, look, we're gonna give really good service, have a good staff, and customers are gonna start to get and I they're gonna like that. Well, I hit the ground too hard. I should have slowed down a little bit because I increased the amount of people that were working in the on a shift, and all of a sudden, after a couple, I'm like, boy, that's my labor, the bot the dollars are going to that, and the the sales aren't coming in. Those were my growing pains early on. Yes.
SPEAKER_01So even as a consultant, I didn't see that.
SPEAKER_00I just I saw, you know, you hear so many stores, oh, these are great sales, and should be easy to cover all these expenses and still, you know, make a really nice profit. But that wasn't the case because the store I actually bought was a lower volume store, but I I got a good price. So my goal was okay, now I'm gonna take that and increase the sales.
SPEAKER_01So how long did it take you to figure all that out?
SPEAKER_00So it was about into the second year when I realized really became comfortable with the finances, you know, really had a month-to-month PL in front of me. So profit and loss. So I could say, okay, where am I? Where can I be better? And because of that, about a year and a half, I said, boy, this is turning. It turned the corner. I could see the profits increasing. I could see the sales increasing, but just sales increasing doesn't mean profits increasing. Sales increasing, now you have your expenses increase with all the purchases you still have to do. But I was able to figure out where I needed to focus on, and and that's where it turned, about a year and a half.
SPEAKER_01How many hours a week are you working?
SPEAKER_00So when I when I yeah, at that time, I was in the restaurants probably 35 to 45 hours a week. There were times I found out that my my day staff was usually stronger than my night staff. So, and I wasn't gonna be there from 9 a.m. to to 10 p.m. every day. So I I started transitioning my routine more into the evening. So I'd be there more in the evening because they some of the you know, some of the staff struggled and it was slower, and so it was just a different component that I had to realize because my day crew was busy and they were fine. And I tried not to micromanage. I tried to just step back and let them, you know, there's always expectation, there's always standards that I would put in place, and that's what I liked. I I could say, okay, here's the standard with you know, at this time of the day when customers are here, this is what we're gonna be doing, this is the focus. And I liked doing that and implementing it and letting them go with it. And then every couple weeks I'd have to remind them. Remember, we talked about this three weeks ago? And I know that's a that's one of the biggest hurdles, is it's a lot of reminders. You think, okay, I'm gonna say it two or three times. This is the standard for just basic customer service. And you know, but why are you not? We just talked about this three weeks ago. How have you forgotten just little things? But I I have to let certain things go. You're gonna you're gonna implode if you you gotta just let things go. That's how I that's what I learned. So about year three or four, and I'm that's where I was feeling very confident.
SPEAKER_01You still have that store?
SPEAKER_00I still have that store. Yeah.
SPEAKER_01So that's what you're doing.
SPEAKER_00That's what I'm doing.
SPEAKER_01You it's the only one?
SPEAKER_00The only one. Okay. Yep. Yep. At one point, I was with a friend and we were deciding on expanding together, moving up to two or three stores. He had one store, I had a store. We started to merge our businesses together. So we were working together for a while because our goal was to get to a third store. It's very difficult when you have more than one. It's almost becomes two full-time jobs. Okay. Then three full-time jobs. A lot of the franchisees and some of their successful, it's family run. So you have, you know, brother and father, you have, you know, the kids, and that really helps. But like one person, it's very difficult. You get done with with one store, and then all of a sudden you have a whole nother store. So as we were deciding that, we said, you know what, we're gonna stick with just our own stores, and that was fine. And I was, you know, because I didn't want my job, I didn't want this to be my entire life. I wanted flexibility, I wanted balance, and with family and the kids and sports and all their activities, that that's how I was able to find find balance.
SPEAKER_01So you picked up major right off the bat, right? And you stuck with it.
SPEAKER_00I stuck with it. The fact that it had a lot of business. If I didn't go into the motel restaurant management programs for major, I would have gone into, you know, just business management. That's where I felt comfortable with. That's where, you know, I wasn't into, you know, I wasn't engineering or that line of a career, but business I could get my hands around. So that's I stuck with it.
SPEAKER_01Do you look back and think, you wish you had done something else? It you'd maybe not subway, maybe a different.
SPEAKER_00Oh, I have reflections. Yeah. Like back in high school, I mean, I do that and I say, if I had really applied myself, when you think about goals and think, what would I have liked to done? I would have liked to gone into more of the criminal world of like the FBI or a detective. I mean, back then it wasn't even on my radar. I was just trying to figure out what I was gonna, and then business was a fallback. When I have reflection, I go, boy, that would have been an interesting career if I had if I had gone that way. But I never thought about it back then.
SPEAKER_01Right.
SPEAKER_00So it's irrelevant.
SPEAKER_01But so you're gonna keep this subway indefinitely?
SPEAKER_00Yeah, just until it's still doing well. Doing well, yeah. It's uh, you know, the economy is, you know, things have changed drastically in the you know several years from COVID to the minimum wage increase to costs of everything. Everything goes up. And I just I don't have illusions of grandeur. I don't say, oh, we need to hit these sales every week. What are we gonna do? And just push, push. I just go at a slow pace. I realize there's gonna be ebb and flow. You know, the November, December months of the business are always comes comes really back to almost breaking even from week to week. Just those are the slow months. People's lives change in November and December, and the weather, I manage those months, and then once we break into the middle of January, people's routines go back to normal, and that's where it goes with. But yeah, it's one store. I have no plans on selling or moving on.
SPEAKER_01So if you were giving advice to a young person thinking, hey, this is an industry I want to get into, maybe I want to be a franchisee owner, or there's certain things that you did along the way that you think helped. I mean, what would you tell people today?
SPEAKER_00One of the things that really helped me was I listened to a lot of different people who had more experience than me as I went through my early journey of being a business consultant and the experience of people and listening to them, the good and the bad. And so that's what I really I you know, the cliche is you become a sponge. And I did. I just wanted to know. I mean, one of the things are I was like, how did you pick your location? So who knows where I would have ended up? If I didn't listen to them, maybe I would have said, Oh, there's a great store, you know, out in Glendale. Well, that wouldn't have been feasible for me, you know, living down in Orange County. So I mean, I had to, I would I might have made that big mistake. I don't know. But I listened to the more experienced franchisees and I didn't rush into decisions.
SPEAKER_01Did you do internships?
SPEAKER_00Did you I didn't know, I did not do any internships.
SPEAKER_01That wasn't part of the college program, huh?
SPEAKER_00I it there was the program you work the restaurant. They have a restaurant at Cal Poly, and you work that for a quarter. So, yes, that that I guess was an internship as actually as you said, but it was very quick. You know, we ran the restaurant for a quarter, my group and the back of the house, the front of the house, the kitchen, the dining room, all the reservations, and of course the accounting. We would go through all of that. And but it was a very short internship, and it was fine, but that was my only really internship experience.
SPEAKER_01What do you like best about it?
SPEAKER_00Well, I like the flexibility. I like being able to own a business. It's seven days a week, it's open 15 hours a day. That can be very stressful, that can be very trying, but I've learned to, like I said, not micromanage. And so, because of that, I'm able to have a very flexible life and give myself the chance to not be overwhelmed by the business because I've seen some franchisees who are, you know, they think, well, I'm gonna, I'm just gonna be at the store all the time and save on that labor. And I've learned health-wise, I think mentally, you're going to break down and stress. And so I never wanted to do that path. I didn't want to, you know, I didn't wasn't gonna be there 10, 12 hours a day. And so that was a decision I made that was beneficial to me. I stand by that even today. I think it was the right choice.
SPEAKER_01What do you like least about it?
SPEAKER_00Well, I think you get you have employees that are this is a means to an end, is you know, it's paying their cell phone bill, you know, sometimes even, you know, some employees are they're paying rent. But it's frustrating because I don't need them to obviously have a ownership idea, but I just want them to be a little bit more reliable and mature. And that's where I my expectations were too high. So every year I would have to lower my expectations on my employees because when you find a couple good employees, it's great. They're just they're they're enthusiastic, they get it, and but then you get you know, sometimes you have employees that just are just punching the clock and trying to get out of there. So that that is one element that really is stressful. You give you a phone call 10 minutes before their shift, I'm not coming. That's where the stress comes in because at Subway, you don't have five, six, seven people at certain stores working a shift, so you can't absorb a personal. Not coming. I mean, sometimes it's just two, two people. So that's the one part that I've found that is very challenging and very stressful. I get in months where everybody is just it's a good crew, and that really is inspiring and motivating to me. Like, oh, this is great. But then when that flips into somebody you have to replace people, then you hope. Oh my goodness, hiring can be very challenging to find a person that can come in and get it and care. And besides all the city and you know the bills that come in every month from just you just get these tax fees and you get these, I mean, just it really can be that that can be deflating, you know, deflating too. So those are the two I would say.
SPEAKER_01Will you retire?
SPEAKER_00You know, there's part of me it says I'm all I'm semi-retired right now. I'm semi-retired. I picked up a hobby to keep me busy because when I'm at the restaurant, it's a small little, it's not a big, you know, we're not cooking in the back. We're and so it's not a lot for me to do. And so there'll be and then I don't want to I don't want to step on my supervisor's toes, so I'm I get out of their way. So I find myself with a decent amount of free time. So I've picked up a hobby. So with that hobby and with being, I guess, semi-retired, will I retire? Retiring means I'd have I'd sell the store. That would be retiring. I would sell the store, and then that would be it. But I mean I'm always involved seven days a week, but I'm not in the restaurant for hours and hours every day. So that's where I'm gonna kind of put myself as a semi-retired.
SPEAKER_01What's the hobby?
SPEAKER_00Sports officiating. I do from high school all the way down to kids and six, seven, eight-year-old kids in baseball, football, and basketball. So I just I and I just some days, some weeks I do three games in a week, some weeks I do more. The high school seasons, you know, so in the spring or in the fall, I'll do football, flag football, and then boys tackle football. And then we get in the winter, it's high school basketball. And the in the spring I do baseball. So I'm a baseball referee and an umpire.
SPEAKER_01So still doing sports.
SPEAKER_00I love it. Yeah, I love it. I love being out there, and that really takes me, it you know, gives me an hour and a half or two hours of just a you know, my that's it's my passion. Is I've loved sports since I was a little kid. And so to be able to do this and give a really good effort because I as I was coaching my kids throughout the years, see some umpires that were just lazy and they didn't care. So that's yeah, that's my hobby. And it's not a lot of games a week. In the fall, it will be. There's a lot of football. They're always short referees, and you're always getting phone calls. Hey, can you go do this? No, I have to, you know, say no, I'm not available. I can't, I can't, because I can't go all day with it. But that's my hobby. But that's great. Yeah, I love it. I do love it.
SPEAKER_01Yeah, so looking back, knowing what you know now, what would you go back and tell your 20-year-old self?
SPEAKER_00I would have probably skipped islands. I would have probably skipped that. And there was some opportunity at college from job fairs. I didn't go to the many of the job fairs. I should have gone to the job fairs. So I didn't give myself an opportunity to say, oh, I never even thought I could work for this company. So if I could go back, that would have been definitely something I would have said, you need to go to the job fairs, you need to see what else is out there, and don't be so blinded by, okay, I've been working at this company, this restaurant, and you know you're gonna go right in to the management. And that was a bad decision because I didn't give myself an opportunity to see other options. I wish I would have, because I just looked at those job fairs. I said, ah, I'm already set, I know what I'm doing, but I think I would have liked to see what else was out there.
SPEAKER_01So going off of that then, what would you tell a college student today in any field?
SPEAKER_00Yeah, in any field. Well, number one, I'm not gonna sugarcoat it. It's hard. It's very hard to know where your path is. But I would definitely tell them, don't be closed-minded, don't look at an opportunity and say, Oh my gosh, I can never do that. That was me. That was me for part, you know, from in high school and into college. I would shut myself off, say, Oh my gosh, I can't do that. I just lack confidence. So I would tell them, have confidence and keep an open mind because you never know what's gonna fall into your lap. And if it falls into your lap and after two years you're not happy, get out. Don't stick with something because you're gonna just stick with it. That would be my advice. I like that. Yeah.
SPEAKER_01Well, Liam, thank you so much. You're welcome, I appreciate your sharing your story.
SPEAKER_00Well, I'm glad you thought of me, and I'm I'm glad I was able to share my story.
SPEAKER_01Thank you so much for listening to Pathfound. If anything we talked about today connected with you or gave you a new perspective, we'd love it if you subscribe, left a review, or shared the episode with someone you care about. You can also find us on Instagram at Pathfound Podcast. To explore more stories, resources, and ways to get involved, visit Keystoneetwork.org. This podcast is just one part of the journey. A Keystone Network for helping young people and anyone figuring it out as they go build meaningful futures one step at a time. A huge thank you to my podcast editor, David Strut. You can find him on LinkedIn for helping bring these stories to life, and to Elizabeth Minor at Silvermine Creative for the beautiful artwork and web design. And if you're on your own path, navigating the unknown, making a pivot, or simply figuring it out as you go, just know you're not alone. The route may not be linear, but there's always a way forward. I'm Monica Argandonia, and I'll see you next time on Path Found.